Our Policies

Warranty Information

Seller hereby warrants to the original purchaser the DECKadence Marine product sold by an authorized dealer or distributor, to be free from defects in material and workmanship, for 7 years from the date of installation. Our obligation under this warranty shall be limited to the repair or replacement of any part or parts of the material which may thus prove defective under normal recreational marine use within one year from date of installation by the original purchaser or an authorized installer, and which our examination shall disclose to our satisfaction to be thus defective. Seller shall not be liable for normal manufacturing or natural irregularities nor for customary variations from specifications. Claims made for fade or change of color of installed material shall be limited to one year and exclude any stains caused by organic or synthetic materials. Claims on finished merchandise must be made in writing. Seller shall not be liable for removal or installation costs.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR USE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON OUR PART, AND WE NEITHER ASSUME, NOR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR US, ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF TORNADOTEAK FLOORING. THIS WARRANTY SHALL NOT APPLY TO THIS FLOORING MATERIAL OR ANY PART THEREOF WHICH HAS BEEN SUBJECT TO ACCIDENT, NEGLIGENCE, ALTERATION, ABUSE, OR MISUSE. WE MAKE NO WARRANTY WHATSOEVER IN RESPECT TO ACCESSORIES OR PARTS NOT SUPPLIED BY US. THE TERM ‘ORIGINAL PURCHASER’, AS USED IN THIS WARRANTY, SHALL BE DEEMED TO MEAN THAT PERSON FOR WHOM THE FLOORING IS ORIGINALLY INSTALLED. THIS WARRANTY SHALL APPLY ONLY WITHIN THE BOUNDARIES OF THE CONTINENTAL UNITED STATES.

Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state/province to state/province

Return Policy

DECKadence Marine wants you to be completely satisfied with your purchase. If you are not satisfied with your purchase, for any reason, you may return it providing it is in its original condition. Any alterations will void the refund and no refunds after 15 days.

Some important information to know regarding your return:

Returned product must be unused and in its original condition. We do not accept returns of any damaged or soiled merchandise, or material that has been installed and modified in any way.
We do not accept CODs.
Shipping and handling fees are non-refundable.
Customers must obtain advance authorization from a DECKadence Marine Flooring representative in order to return merchandise.
Customers are responsible for packaging and shipping returned product to DECKadence Marine. We recommend you insure your package with a reputable carrier in the event of loss or damage. Any damage caused during return shipping is the responsibility of the customer.
Upon receipt and inspection of the returned merchandise, DECKadence Marine will refund your purchase price.
DECKadence Marine cannot accept items purchased through a retailer, vendor or distributor. Please contact the retailer, vendor or distributor directly for further information and assistance.
Customer refusal of any shipment is billable to the customer for both the return and original shipping costs as well as a 25% restocking fee.